Chief Executive Officer
Appointed: April 2022
Fellow: Insurance Institute of South Africa (FIISA)
Post-graduate Diploma in Management (University of Wales)
Mpumi, with over three decades experience in the insurance industry, has been with reputable companies such as Santam, Standard Bank, Alexander Forbes, Land Bank Insurance Services and Constantia Risk & Insurance. During his stay at these businesses, he played pivotal roles that covered business growth and what drives it, spearheaded innovation and led turnaround strategies, spanning twenty years.
His experience vastly covers aspects such as claims optimisations, customer centricity, financial capital optimisation, talent management and balanced scorecards that assist to execute strategy. Not only these, Mpumi has over the years proven his capability in leading strategy development, accompanied by interventions curated towards business growth and profitability.
Stakeholder management, through dialogue, is also one of Mpumi’s strong characteristics as he is aptly capable of seeing the benefit that perfectly suits both internal and external stakeholders.
Mpumi’s skills are deeply rooted in very strong corporate governance orientation, where he has been exposed to both private and public sectors, enabling him to understand that certain public sector governance prescripts, like the PFMA, are anchored in King IV Code of corporate governance.